Your $3K/Month Churn Prediction Tool is Making Customer Churn Worse
The brutal truth 847 churned customers taught me about “smart” customer churn prediction software You bought that churn prediction tool thinking you’d finally get ahead of customer churn. Instead, your SaaS churn rate got worse. I know because I just spent 6 months analyzing what happened to 847 customers who canceled despite being flagged by … Read more